det999 Privacy Policy

det999 is committed to protecting the privacy and personal data of all users of its online casino and sports betting platform. This Policy sets out, in clear and plain English, the types of personal data we collect, the legal basis on which we process that data, how long we retain it, and the rights you have in relation to it.

This Policy applies to all personal data collected through the det999 website at det999.bet, through any associated mobile-optimised interface, and through any communications you exchange with det999 via email or the in-platform live chat. It does not apply to third-party websites or services that may be linked from the det999 platform — those services are governed by their own privacy policies.

det999 serves players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. This Policy is written and maintained in English to ensure clarity and accessibility for all eligible players on the platform.

det999 collects the following categories of personal data from players during registration, verification, and ongoing use of the platform:

det999 does not deliberately collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data. If any such data is incidentally included in a document you submit for verification purposes, it will be treated with the highest level of confidentiality and used solely for the verification purpose for which it was submitted.

det999 processes your personal data only for specific, defined purposes. The following table outlines the purposes for which we use each category of data and the lawful basis on which we rely:

• Account registration and management: We use your identity and contact data to create and maintain your det999 account, verify your eligibility to play, and communicate account-related information to you. This processing is necessary for the performance of the contract between you and det999.
• Age and identity verification (KYC): We use identity data and verification documents to confirm that you are at least 21 years of age and that you are who you claim to be. This processing is required to comply with our responsible gaming obligations.
• Processing deposits and withdrawals: We use payment data to process your financial transactions on the platform. This is necessary for the performance of our contract with you and to prevent fraud and money laundering.
• Customer support: We use communications data and account data to respond to your enquiries, resolve disputes, and improve our support services. This is in our legitimate interest and is necessary for the performance of our contract with you.
• Fraud prevention and security: We use technical data and usage data to detect and prevent fraudulent activity, money laundering, account takeovers, and other prohibited conduct. This is in our legitimate interest and is required to comply with anti-money-laundering obligations.
• Responsible gaming compliance: We monitor usage data to identify patterns of play that may indicate problem gambling behaviour, and to apply any responsible gaming restrictions you have requested, such as deposit limits or self-exclusion. This is in your vital interest and is required by our responsible gaming commitments.
• Platform improvement: We use aggregated, anonymised usage data to analyse platform performance, improve game offerings, and enhance the overall user experience. This is in our legitimate interest.
• Marketing communications: Where you have given your explicit consent, we may use your contact data to send you promotional offers, bonus announcements, and updates about new games and features. You may withdraw this consent at any time.

det999 will never use your personal data in a manner that is incompatible with the purposes stated above without first obtaining your explicit consent.

det999 does not sell, rent, or trade your personal data to third parties for commercial purposes. However, we do share certain categories of data with carefully selected third parties where necessary to operate the platform and fulfil our obligations to you:

• Payment processing partners: Your payment data is shared with the mobile banking services you use — including bKash, Nagad, Rocket, and Upay — solely to process your deposit and withdrawal transactions. These partners are bound by their own privacy and security policies and are subject to applicable financial regulations.
• Game content providers: Game suppliers such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe may receive limited technical data (such as session tokens and game round IDs) for the purpose of delivering their game content to you and resolving game-round disputes. These providers do not receive your full identity or payment data.
• Identity verification services: Where det999 uses a third-party KYC service to verify your identity documents, your identity data and verification documents may be shared with that service provider. All such providers are contractually required to process your data solely for the verification purpose and to maintain appropriate data security standards.
• Legal and regulatory bodies: det999 may disclose your personal data where required to do so by applicable law, court order, or governmental authority, or where disclosure is necessary to protect the rights, property, or safety of det999, its players, or third parties.
• Fraud prevention agencies: In cases of suspected fraud, money laundering, or other financial crime, det999 may share relevant data with fraud prevention agencies or law enforcement bodies as permitted or required by applicable law.

All third parties with whom det999 shares personal data are required, by contract, to implement appropriate technical and organisational security measures to protect that data and to use it only for the specified purpose.

det999 uses cookies and similar tracking technologies to ensure the proper functioning of the platform, to enhance your user experience, and to collect aggregated analytics data that helps us improve our services.

The following types of cookies are used on the det999 platform:

• Strictly necessary cookies: These cookies are essential for the platform to function and cannot be disabled. They include session cookies that keep you logged in during your visit, security cookies that protect against cross-site request forgery, and cookies that store your language and display preferences.
• Analytics cookies: These cookies collect anonymised information about how players use the platform, including which pages are visited most frequently, how long sessions last, and which games are most popular. This data is used solely in aggregated form to improve the platform. det999 does not use analytics data to build individual user profiles for advertising purposes.
• Functional cookies: These cookies remember choices you have made — such as your preferred payment method or notification settings — to provide a more personalised experience during subsequent visits.

det999 does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts on its platform. You may disable non-essential cookies through your browser settings at any time; however, disabling strictly necessary cookies may affect the functionality of the platform and your ability to log in or complete transactions.

det999 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active account and for a period of five (5) years following account closure, in order to comply with anti-money-laundering record-keeping requirements.
• Transaction and payment data: Retained for a period of five (5) years from the date of each transaction, in accordance with applicable financial record-keeping obligations.
• KYC and verification documents: Retained for the duration of your account and for five (5) years after account closure, or longer if required by applicable law or ongoing investigation.
• Support and communications data: Retained for three (3) years from the date of the communication, unless the subject matter of the communication requires longer retention (e.g., an unresolved dispute).
• Technical and usage data: Retained in anonymised, aggregated form indefinitely for platform analytics purposes. Identifiable technical data is retained for a maximum of twelve (12) months.

When personal data is no longer required, det999 will securely delete or anonymise it in accordance with established data disposal procedures.

det999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key security measures include:

• SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the det999 platform.
• Encryption of sensitive data fields — including passwords and payment account references — at rest in our databases. Passwords are stored as salted cryptographic hashes and are never stored or transmitted in plain text.
• Strict access controls ensuring that only authorised det999 personnel with a legitimate need can access personal data, subject to appropriate authentication requirements.
• Regular internal security reviews and vulnerability assessments of the det999 platform and supporting infrastructure.
• Staff training on data protection obligations and information security best practices.

While det999 takes all reasonable precautions to secure your personal data, no internet-based platform can guarantee absolute security. You also have a role to play in keeping your data safe — please ensure that you use a strong, unique password for your det999 account and that you do not share your login credentials with anyone.

In the event of a data breach that poses a risk to your rights and freedoms, det999 will notify affected players without undue delay and will take all reasonable steps to mitigate the effects of the breach.

As a player on the det999 platform, you have a number of rights in relation to your personal data. det999 is committed to honouring these rights promptly and transparently. Your rights include:

• Right of access: You may request a copy of the personal data that det999 holds about you at any time. det999 will provide this information within a reasonable time frame, subject to identity verification.
• Right to rectification: If any personal data det999 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may update basic account information directly through your account settings.
• Right to erasure: In certain circumstances, you have the right to request that det999 delete your personal data. Note that this right is subject to det999's legal obligations — for example, we cannot delete transaction data that we are required to retain for anti-money-laundering compliance purposes.
• Right to restriction of processing: You may request that det999 restrict the processing of your personal data in specific circumstances, such as where you contest the accuracy of the data or where you have objected to processing.
• Right to data portability: Where technically feasible, you may request a copy of your personal data in a structured, commonly used, machine-readable format, so that you can transfer it to another service provider.
• Right to object: You have the right to object to the processing of your personal data where det999 relies on its legitimate interest as the lawful basis. You also have an absolute right to object to the use of your data for direct marketing purposes.
• Right to withdraw consent: Where det999 processes your data on the basis of your consent (such as for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact det999 support by emailing support@det999.bet. Please include your registered mobile number, a brief description of your request, and sufficient information to allow us to verify your identity before processing your request. det999 aims to respond to all data rights requests within 14 calendar days.

det999 is strictly an adult platform. The det999 service is intended solely for players who are 21 years of age or older. det999 does not knowingly collect, process, or store personal data relating to individuals under the age of 21.

If det999 discovers or has reason to believe that a registered account belongs to a person under the age of 21, that account will be immediately suspended, any funds held in the account will be returned to the payment method on record after deduction of any applicable bonus amounts, and all personal data associated with the account will be securely deleted as soon as technically possible.

If you believe that a minor has registered an account on the det999 platform, please contact support@det999.bet immediately so that appropriate action can be taken.

det999 reserves the right to update or modify this Privacy Policy at any time. When changes are made, the revised Policy will be published on this page with an updated "Last updated" date at the top. Where changes are material — meaning they significantly affect the way in which det999 processes your personal data — det999 will notify registered players by sending an alert to their registered mobile number or email address prior to the changes taking effect.

Your continued use of the det999 platform after the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes to this Policy, you should discontinue use of the platform and contact support to request account closure.

We encourage you to review this Privacy Policy periodically to stay informed about how det999 is protecting your personal information. If you have any questions about this Policy or about det999's data practices, please contact us at support@det999.bet.