det999 Terms & Conditions

By accessing the det999 website, creating an account, depositing funds, or participating in any game or promotional offer, you acknowledge that you have read and understood these Terms and agree to be bound by them. If you do not agree with any part of these Terms, you must not use the det999 platform.

These Terms apply to all users of the det999 platform, including casual visitors, registered players, and any third parties who access the platform on behalf of a registered user. These Terms operate alongside the det999 Privacy Policy and Responsible Gaming Policy, all of which form part of the overarching agreement between you and the Platform.

det999 reserves the right to amend, modify, or replace these Terms at any time without prior notice. Changes take effect immediately upon publication on the website. It is your responsibility to review these Terms periodically. Your continued use of the platform following any update constitutes your acceptance of the revised Terms.

To register a det999 account and use the platform, you must satisfy all of the following eligibility criteria at the time of registration and throughout your use of the service:

• You are at least 21 years of age.
• You are accessing the platform as an individual acting on your own behalf, not as an agent or representative of any third party.
• You are not a current employee, contractor, director, officer, or affiliate of det999, nor an immediate family member of any such person.
• You have not previously had an account suspended, terminated, or closed by det999 for breach of these Terms.
• You are registering with accurate, complete, and truthful personal information, including your full legal name, date of birth, and active mobile number used for your bKash, Nagad, Rocket, or Upay account.
• You are not acting under duress or compulsion when registering.

Each player is permitted to hold exactly one registered account. det999 expressly prohibits the creation and use of multiple accounts by the same individual. Where duplicate accounts are identified, det999 reserves the right to close all associated accounts, void any pending bets or bonuses, and withhold any balances pending investigation.

det999 may at any time request documentation to verify your identity, age, and payment method ownership. Acceptable documents include a National Identity Card (NID), passport, or birth certificate for age and identity verification, and a screenshot of your mobile banking account for payment method verification. Failure to provide requested documentation within a reasonable time frame may result in account suspension.

You are solely responsible for maintaining the confidentiality of your det999 login credentials, including your username and password. You must not share your account credentials with any other person under any circumstances.

Any activity conducted through your det999 account — including bets placed, deposits made, bonuses claimed, and withdrawals requested — is deemed to have been carried out by you. det999 accepts no liability for losses arising from unauthorised access to your account where such access resulted from your failure to keep your credentials secure.

If you suspect that your account has been accessed without your authorisation, you must contact det999 support immediately via the in-platform live chat or by emailing support@det999.bet. det999 will investigate the matter and may temporarily suspend your account as a precautionary measure during the investigation.

• Use a strong, unique password for your det999 account.
• Do not store your password in plain text on your device.
• Log out of your account after each session on shared or public devices.
• Never respond to unsolicited messages claiming to be from det999 that request your password or personal details.

det999 accepts deposits and processes withdrawals exclusively in Bangladeshi Taka (৳). All supported payment methods are local Bangladeshi mobile banking and bank transfer services. The currently supported methods are bKash, Nagad, Rocket, Upay, and select local bank accounts including Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank.

The minimum deposit amount is ৳500. Minimum withdrawal amounts and processing times vary by payment method and are displayed within your account's cashier section. det999 does not charge internal processing fees on standard deposits or withdrawals; however, your mobile banking provider may apply their own transaction charges.

You may only deposit funds from payment accounts registered in your own name. Third-party deposits — where the sending account is registered to a different person than the det999 account holder — are strictly prohibited and will result in the funds being returned and the det999 account being reviewed for potential suspension.

det999 reserves the right to request proof of ownership of any payment method used on the platform at any time. Withdrawals will only be processed to the same payment method used for the corresponding deposit, subject to the platform's anti-money-laundering procedures. In some cases, additional verification documents may be required before a withdrawal is approved.

• Deposits are typically credited within a few minutes of a confirmed mobile banking transfer.
• Withdrawal requests are reviewed by the det999 payments team and are generally processed within 24 hours during Bangladesh Standard Time (BST, UTC+6) business hours.
• det999 is not liable for delays caused by third-party payment processors or mobile banking network outages.
• Funds held in your det999 account do not accrue interest.

det999 offers a range of bonuses and promotional offers to eligible players. All bonuses are subject to specific terms that will be published alongside each individual offer at the time of its launch. In the event of any conflict between the general Terms stated here and the terms of a specific promotion, the specific promotion terms take precedence in relation to that promotion only.

Unless stated otherwise in the specific promotion terms, the following general bonus rules apply to all det999 offers:

• Bonuses are available to verified players who are 21 years of age or older.
• Each player is entitled to claim a welcome or first-deposit bonus once only. Attempts to claim a first-deposit bonus multiple times via duplicate accounts will result in the forfeiture of the bonus and closure of all associated accounts.
• Bonus funds must be wagered a specified number of times (the wagering requirement) before they or any winnings derived from them can be withdrawn as real money. The applicable wagering requirement is stated on each promotion page.
• det999 reserves the right to withdraw, modify, or cancel any promotional offer at any time without prior notice.
• Bonuses may not be transferred between accounts or exchanged for cash outside of the wagering requirement structure.
• Where a player is found to have engaged in bonus abuse — including but not limited to using multiple accounts, exploiting technical errors, or placing bets in a pattern designed solely to satisfy wagering requirements with minimal risk — det999 reserves the right to void the bonus and any associated winnings.

All bets placed on the det999 sportsbook and all wagers placed in the casino are final once confirmed. det999 does not accept requests to cancel or reverse bets after they have been placed and accepted by the platform, except in circumstances where a manifest error has occurred on the platform's side.

In the event of a manifest error — including but not limited to an incorrectly displayed odd, an incorrect game outcome, a technical malfunction during a live game round, or a data feed error affecting live in-play sports betting — det999 reserves the right to void the affected bets and return stakes to the players involved. det999's decision on what constitutes a manifest error is final.

• All casino game outcomes are determined by certified random number generator (RNG) software provided by det999's third-party game suppliers, including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe.
• Live sports betting odds are subject to change up to the moment a bet is confirmed. The odds displayed at the point of confirmation are the odds that apply to your bet.
• det999 reserves the right to impose maximum win limits on individual games or bet types. Any winnings exceeding the stated maximum win limit for a given game will be capped at that limit.
• Collusion between players in any game format — including live poker or multiplayer crash games — is strictly prohibited and will result in permanent account bans and forfeiture of all funds held in the involved accounts.

The following activities are strictly prohibited on the det999 platform. Engaging in any prohibited activity may result in immediate account suspension, forfeiture of funds, and reporting to relevant authorities where applicable:

• Registering more than one account on the platform, whether using the same or different personal details.
• Using software, scripts, bots, or other automated tools to interact with the platform, place bets, or claim bonuses.
• Exploiting bugs, glitches, or errors in the platform for financial gain. Any such exploitation must be reported to det999 support immediately upon discovery.
• Using funds of criminal origin or engaging in any activity that constitutes money laundering or financing of illegal activities through the platform.
• Providing false or misleading information during registration or during any verification process.
• Attempting to access another player's account, or soliciting another player's login credentials.
• Reproducing, distributing, or commercially exploiting any content from the det999 platform without express written permission.
• Using a VPN, proxy, or any other method to disguise your geographic location or identity while using the platform.

det999 is committed to promoting responsible gambling. We provide a suite of responsible gaming tools that allow players to manage their gambling activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion. These tools are accessible from within your registered account at any time.

Gambling is intended to be a form of entertainment. det999 strongly discourages treating gambling as a source of income or a means of recovering past financial losses. If you believe your gambling is becoming problematic, we encourage you to make use of the self-exclusion facility and to seek assistance from a qualified support service. For more information, please visit our Responsible Gaming page.

Players who have chosen to self-exclude must not attempt to circumvent the exclusion by registering a new account. Doing so constitutes a breach of these Terms and will result in any new account being closed and any funds held being returned minus any bonuses claimed during the exclusion period.

All content on the det999 platform — including but not limited to the det999 brand name, logo, website design, graphics, text, software, game interfaces, and promotional materials — is the exclusive property of det999 or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the det999 platform for personal, non-commercial entertainment purposes only. This licence does not grant you any right to copy, reproduce, modify, publish, transmit, or create derivative works from any det999 content without express written authorisation.

To the fullest extent permitted by applicable law, det999 and its officers, directors, employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of, or inability to use, the det999 platform — including but not limited to losses arising from platform downtime, delayed transactions, technical errors, or third-party payment processor failures.

det999 does not warrant that the platform will be continuously available, error-free, or free from viruses or other harmful components. The platform is provided on an "as is" and "as available" basis. det999 makes no representations or warranties of any kind, express or implied, regarding the accuracy, reliability, or completeness of any content on the platform.

det999's total aggregate liability to any player in respect of any claim or series of related claims shall not exceed the total amount deposited by that player in the 30-day period immediately preceding the event giving rise to the liability.

These Terms shall be governed by and construed in accordance with applicable law. Any disputes arising out of or in connection with these Terms or your use of the det999 platform should first be raised with the det999 customer support team, who will make every reasonable effort to resolve the matter promptly and fairly.

If a dispute cannot be resolved through the internal support process, the parties agree to attempt resolution through good-faith negotiation before pursuing any other avenue. det999's decisions regarding gameplay disputes, bonus eligibility determinations, and account-related actions are final where they are based on data recorded by the platform's own systems.

For formal complaints, please contact det999 in writing at support@det999.bet, clearly stating the nature of your complaint, your account details, and the resolution you are seeking. det999 will acknowledge receipt within two business days (Bangladesh Standard Time) and aim to provide a substantive response within seven business days.

You may close your det999 account at any time by contacting customer support. Upon closure, any real-money balance remaining in your account (after deduction of any bonus funds that have not met the applicable wagering requirement) will be returned to your registered payment method within a reasonable time frame.

det999 reserves the right to suspend or permanently close any account at its sole discretion, including where:

• A player has breached any provision of these Terms.
• A player has engaged in fraudulent, abusive, or unlawful activity on the platform.
• A player has provided false information during registration or verification.
• A player is found to be under 21 years of age.
• det999 is required to do so by applicable law or regulatory instruction.

Where an account is closed by det999 due to a breach of these Terms, det999 reserves the right to withhold any balance pending investigation. If the investigation concludes that funds were obtained through fraudulent means, those funds will be forfeited.

If you have any questions regarding these Terms & Conditions, or wish to raise a formal complaint or request clarification on any provision, please contact the det999 support team through the following channel:

Email: support@det999.bet (plain text — not a clickable link)

Our support team operates around the clock, 24 hours a day, 7 days a week, including Bangladesh public holidays. For account-specific enquiries, please include your registered mobile number and a brief description of your query to help our team assist you as efficiently as possible.